privacy policy

The Coaching Gig values your privacy. This Privacy Policy ("Policy") explains how we collect, use, and protect personal information from those who visit our website, use our app, and interact with our online services. Our commitment is to safeguard your information while ensuring transparency about our data practices.

We may update this Policy from at any given time. To stay informed about any changes, we encourage you to review this page periodically. If we make significant changes to how we use your personal information, we will notify you by email where possible. You will have the option to review and consent to any materially different use of your information.

This Policy applies to The Coaching Gig and governs all data collection and usage by us. By using www.thecoachinggig.com and our associated services, you consent to the data collection practices outlined in this Policy.

Please note that this Policy does not cover third-party websites or services that we do not control. If you navigate to external websites via links on our platform, we recommend reviewing their privacy policies before providing any personal information.

Company Information & Jurisdiction
The Coaching Gig operates under the K & J McLean Partnership and is a partnership registered in Wellington, New Zealand. This Privacy Policy is governed by New Zealand law. For more information about privacy regulations in New Zealand, visit the New Zealand Privacy Commissioner's website: www.privacy.org.nz.

This Policy outlines:

The types of personal information we collect through our website, app, and services;
The reasons we collect personal information and the legal basis for doing so;
How we use collected information and with whom it may be shared;
Your choices regarding the use of your personal data; and
The security measures in place to protect your information from misuse.

Information We Collect

It is always up to you whether you disclose personally identifiable information to us. However, if you choose not to, we reserve the right not to register you as a user or provide you with certain products or services.

The website, app, and/or service may collect various types of information, including:

Voluntarily provided information, such as your name, address, email address, billing details, and/or credit card information. This information is used when you purchase products and/or services.
Automatically collected information, such as cookies, third-party tracking technologies, and server logs when visiting our website or app.

In addition, The Coaching Gig may collect non-personal anonymous demographic information, such as age, gender, household income, and general user preferences. We may also collect technical data, including the type of browser you are using, your IP address, and your operating system. This helps us provide and maintain a high-quality service.

At times, we may analyse website trends to understand which services and products are most popular among our users.

Please rest assured that we only collect personal information that you knowingly and willingly provide, such as through surveys, completed membership forms, or emails. Our intent is to use personal information only for the purpose for which it was collected, as outlined in this Policy.

Why We Collect Information and How Long We Keep It

We collect your data for several reasons:

To better understand your needs and provide you with the services you have requested.
To fulfil our legitimate interest in delivering our services and products.
To send you promotional emails with information we think you may find valuable (when we have your consent).
To contact you for surveys or market research participation (when we have your consent).
To personalize our website, app, and/or services based on your online behaviour and preferences.

We only keep your data for as long as necessary. The length of time we retain your information is determined by:

How long your personal information remains relevant to our services.
Our legal and regulatory obligations, including record-keeping requirements.
Timeframes within which claims may be made.
Retention periods recommended by regulators, professional bodies, or industry standards.
The type of agreement we have with you.
Whether you have given consent for us to hold your information.
Our legitimate interest in maintaining records for operational and business purposes.

Once the retention period expires, we securely delete or anonymize your data in accordance with best practices and legal requirements.

Use of Information Collected

The Coaching Gig values your privacy and is committed to protecting the personal information you provide. We do not, and will not, sell, rent, or lease any of your personal information, including customer lists, to third parties for their marketing purposes.

We collect and use personal information to improve and personalize your experience on our website and app, and to deliver the services you request. This may include using your information to process subscriptions, provide customer support, and send important updates or notifications related to your account and services.

From time to time, we may contact you regarding additional products, services, or offers that may be of interest to you. If we do so, we will give you the option to opt-out of such communications.

Additionally, we may ask for your participation in surveys or research questionnaires to gather feedback on our services and to better understand your needs for current or potential future offerings. Your participation is entirely voluntary.

We also use third-party services, such as social media features (including Facebook, Instagram, YouTube, Amazon, and others), to enhance user experience and functionality. These services may collect data such as your IP address and may require the use of cookies to function properly. These services are governed by the privacy policies of the respective providers, and we encourage you to review those policies as they are beyond our control.

Disclosure of Information

The Coaching Gig will not use or disclose your information except in the following circumstances:

To provide requested services: Sharing your information as necessary to fulfil orders or service requests.
With your consent: As described in this Privacy Policy or with your explicit permission.
In anonymized form: For aggregated, anonymized data that cannot identify you.
As required by law: In response to legal obligations, subpoenas, or requests from authorities.
To auditors or service providers: Sharing with outside parties who are contractually obligated to maintain confidentiality.
To enforce Terms of Service: As needed to address violations or protect our rights.
To protect rights and property: If necessary to safeguard The Coaching Gig’s, our users’, or others’ safety and interests.

Non-Marketing Purposes

The Coaching Gig respects your privacy and will not contact you for marketing purposes without your consent. However, we reserve the right to contact you via email for essential non-marketing purposes, including but not limited to:

Bug alerts or technical issues
Security breaches or account-related concerns
Changes or updates to our products and services

In certain situations, we may also post notifications via our website, app, or other public channels, as necessary.

Children Under the Age of 13

The Coaching Gig’s website, app, and services are not intended for children under the age of thirteen (13) and we do not knowingly collect personal information from anyone in this age group. If we learn that we have inadvertently collected such information, we will take immediate steps to delete it from our systems. Alternatively, we will obtain verifiable parental consent for the use and storage of such information.

Children under thirteen (13) must obtain consent from a parent or guardian before using our website, app, or services.

Unsubscribe or Opt-Out

All users and visitors to our website or app have the option to opt-out of receiving communications from us, such as emails or newsletters. To unsubscribe, please send an email to info@thecoachinggig.com with your request.

If you wish to unsubscribe from communications from third-party websites or services, you will need to visit those specific sites to manage your preferences.

The Coaching Gig will continue to honor this Privacy Policy for any personal information previously collected.

Links to Other Websites

Our website and app may contain links to third-party websites, including affiliates. The Coaching Gig is not responsible for the privacy policies, practices, or content of these external sites. We encourage users to be aware when leaving our website or app and to review the privacy policies of any websites that collect personal information.

This Privacy Policy applies solely to the information collected by our website, app, and services.

Note to European Union Users

The Coaching Gig’s operations are primarily based in New Zealand. If you provide us with personal information, it will be transferred from the European Union (EU) to New Zealand.

New Zealand has been deemed to provide an adequate level of data protection by the European Commission, ensuring that personal data transferred for commercial purposes is protected in accordance with EU standards. By providing your personal information to us, you consent to its storage, processing, and use as outlined in this Privacy Policy.

If you are an EU resident, you have the right to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, please contact us at info@thecoachinggig.com

Security

The Coaching Gig takes the protection of your information seriously. We employ both online and offline measures to safeguard your data.

Online Protection: When sensitive information (e.g., credit card details) is submitted via our website, app, or services, it is encrypted and transmitted securely. Look for a lock icon in the address bar and "https" at the beginning of the URL to verify the secure connection.
Offline Protection: Access to personal information is restricted to employees who need it to perform specific duties (such as billing or customer support). Our servers and databases where personal information is stored are located in secure environments.

We take all reasonable precautions to prevent loss, misuse, unauthorized access, disclosure, or modification of your personal information.

Additionally, we use Secure Socket Layer (SSL) encryption and other authentication methods to provide a secure and trusted environment for users when sharing sensitive information like credit card details.

Acceptance of Terms

By using our website, app, or services, you accept the terms and conditions outlined in this Privacy Policy. If you do not agree with these terms, please refrain from using our website, app, or services. Your continued use of our website, app, or services after any updates or changes to this Privacy Policy indicates your acceptance of those changes.

We may update this Privacy Policy from time to time. All changes will be posted on this page, with the date of the last update listed at the bottom.

How to Contact Us

If you have any questions or concerns regarding this Privacy Policy, please feel free to contact us at:

Email: info@thecoachinggig.com

Last Updated: 10/02/2025